Found this article interesting? This means that any customizations you made since you purchased it, like creating a new password (which you forgot) or Wi-Fi network, will be removed as the new/original software takes over. Sponsorship | Contact | About, Complaints/Corrections | Privacy | Terms & Conditions. Longenecker explains that all it takes is a simple cross site request forgery (CSRF) attack, as the application does not verify whether the command to reboot or reset the modem actually comes from the modem’s UI. The first issue is quite basic: the user interface for the modem has absolutely no authentication set up. When most devices (like computers) are powered down, any and all software programs are also shut down in the process. They can also use social engineering to trick someone else into messing around with the SB6141 for them. If you’ve given it some time, and the lights on your modem are blinking strangely, the problem might be on your ISP’s end.If you find yourself regularly rebooting your router to fix problems, try The above method is the longer, more drawn-out version of this process. What is the point of even trying to use the Internet anymore…. He writes troubleshooting content and is the General Manager of Lifewire. However, even though the running software is shut down along with the power, neither the software nor the programs you had opened are deleted. A restart/reboot is a single step that involves both shutting down and then powering on something. The bad news is that it’s not that simple in practice. Once the power is returned, you can then open those same software programs, games, files, etc. Google Podcasts | “Did you know that a web browser doesn’t really care whether an ‘image’ file is really an image? If you were to simply reboot the router, you’d be in the identical situation when it powers back on: you don’t know the password and there’s no way to log in. Problem solved. From there, they can have a little fun according to Longenecker’s blog post: “With access to a local network, it is a trivial matter to reboot the modem serving that network, causing a denial of service while the modem reboots. This is the most common method which is used to reset the router. What to Do When Google Home Stops Playing Music, How to Reset Your iPad and Erase All Content, How to Turn Safe Mode On and Off On Android. Because it's so destructive, a reset isn't something you want to do to your computer or another device unless you really need to. Can the attacker alter DNS records on the router…?

Subscribe: Well the least the attackers could do if they decide to reboot it, is to apply the patch first. The good news is that these flaws are easily patchable in theory., Hire Graham Cluley to speak at your event. We have updated the headline and article accordingly. Understanding what “reset” means can be confusing in light of words like “reboot,” “restart,” and “soft reset” because they’re sometimes used interchangeably even though they have two completely different meanings. You can't do anything in the modem there is literally no reason to be worried. We are in the process of working with our Service Provider customers to make this release available to subscribers. Similarly, simply restarting your smartphone before you sell it to someone certainly isn’t the best decision. There is no risk of access to any user data, and we are unaware of any exploits.

While they wait for a patch, those familiar with IP tables could add a rule that limits access to the modem’s LAN interface to only one local IP address and which disallows web browsing from that address. Restart/reboot vs reset, reset is different from reboot/restart. Reboot vs. Reset. Take a paperclip or pin to press the pinhole button. It’s literally a wipe-and-reinstall of a system since the only way for a true reset to take place is for the current software to be completely removed.

The reason it’s important to know the difference between restart and reset is that they do two very different things, despite sounding like the same word. Display a Gravatar image next to my comments.

If you can't find the button, search online for the router model you're using. I love this: hackers can access these boxes, but can we mere OWNERS install the [STILL NOT EXISTENT] firmware? To use the factory reset method, locate the same button of the pinhole on the back of your router. Understanding what “reset” means can be confusing in light of words like “reboot,” “restart,” and “soft reset” because they’re sometimes used interchangeably even though they have two completely different meanings. This is obviously a mistake and the more correct direction would have been to restart the computer after the installation. Support the podcast: To reset a device is to put it back in the same state it was in when it was first purchased, often called a restore or factory reset (also a hard reset). The applications are simply shut down when the power is lost. Remember that all of these terms refer to the same act of erasing the software: reset, hard reset, factory reset, and restore.

Cable modems are not consumer-upgradable, which means even in the event Arris were to develop a fix, customers would need to wait for their ISPs to push the update to them.

Almost the technicians and users prefer this method even to fix the temporary problems. So basically, nothing sold to consumers has ever been secure, nor will EVER be made secure, because corporate profits. If you’re told to “reboot your computer,” “restart your phone,” “power cycle your router,” or "soft reset your laptop," you’re being told to shut the device off so that it’s no longer getting power from the wall or battery, and then to turn it … Locate the Reset Button on your Arris modem or router (typically found on the back of the device). Required fields are marked *. This way they have their fun but they also do a service to the victim. Putting a computer into hibernation mode and then shutting it completely down is not the same as a normal shutdown.

The 135 million number is not an accurate representation of the units impacted.”. He works as Contributing Editor for Graham Cluley Security News and Associate Editor for Tripwire's "The State of Security" blog. Interesting to know, as I have one, but I will never get a Comcast firmware flash. Reboot, restart, power cycle, and soft reset all mean the same thing. Voting machines are under the microscope, scammers are posing as rap stars, and American politician AOC isn't the only one who's been getting into the Among Us game. However, if you were to reset the router, the original software that it was shipped with will replace the software that was running on it just prior to the reset. worms have also patched holes (including the Linux Ramen worm – which as I recall shouldn't have compromised any system since fixes for the software were available). This process might take a few minutes.You can tell whether it’s done by monitoring the lights on your modem—they might blink different colors or in a different pattern while connecting. Spotify | RSS Assuming you actually did this, the original router password would be restored and you'd be able to log in with the router's default password. At this time, Arris has still not created a firmware update… even though Longenecker notified the company of the issues back in January. We talked about this above, but it's important to understand the consequences of confusing these two common terms: For example, if you’re told to “reset the computer after you install the program,” what you’re technically being instructed to do is erase all the software on the computer simply because you installed a new program! Up to 13.5 million Arris modems are at risk of being knocked offline for between three and 30 minutes, because of an easily patchable vulnerability. Patreon, Hire Graham Cluley to be a keynote speaker at your event, Send a tip or story idea | Hire Graham Cluley to speak at your event | In more technical words, to reboot or restart something means to cycle the power state. One is much more destructive and permanent than the other, and there are plenty of scenarios where you need to know which action to perform in order to complete a certain task. Causing a modem to reboot is as simple as including an ‘image’ in any other webpage you might happen to open… Of course it’s not a real image, but the web browser doesn’t know that until it requests the file from the modem IP address – which of course causes the modem to reboot.”. They can reboot a modem there's nothing gained nothing lost. Arris has since been in touch to tell us that it would be more accurate to say the figure is more like “up to 13.5 million devices”. Most router manuals have a diagram to outline each component. The reason it’s important to know the difference between restart and reset is that they do two very different things, despite sounding like the same word. The good news is that these flaws are easily patchable in theory. Besides that, there’s not much that can be done. When you turn the device off, it’s not receiving power. Follow Graham Cluley on Twitter to read more of the exclusive content we post. Many routers can block access to the modems IP address. David Bisson is an infosec news junkie and security journalist. Learn how your comment data is processed. They can literally do nothing, Its not true that nothing can be done about this. Three minutes of no web connectivity is undoubtedly a pain, but in most cases, it’s bearable. Unfortunately, if an attacker were looking to be an all-out nuisance, that same web user interface provides them with the ability to factory reset the modem. Once the device is powered back on, those apps and files have to be reopened. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. All Arris needs to do is create a firmware update that does two things: first, requires authentication before someone can use the UI to reboot or reset the modem; and second, verifies that a request originates from the application and not from an external source. This potentially leaves millions of Arris customers out of luck for an indefinite period of time. The easiest way to put it is this: resetting is the same as erasing. Learn more{{/message}}. When it’s turned back on, it is getting power. So for the past few days my Arris modem has been restarting constantly, Dropping my internet connection, it has become very frustrating as I cant do anything on the internet for more than maybe an hour or so in the evening, Between about 10 am to 6 pm it is fine but around 6 pm it starts doing this, I've done some research on up/downstream power levels and I have been monitoring it for a … Elite security intelligence at zero cost – use Recorded Future Express... for FREE! Then the fun would begin. Astonishingly, this allows a local attacker to look up and access the administration web interface without entering a username and password. Restart/reboot vs reset, reset is different from reboot/restart. It might seem silly to distinguish them from each other but among these three terms are actually two entirely separate meanings! Reboot, restart, power cycle, and soft reset all mean the same thing.

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