I told the Verizon rep I didn’t like the Hum or want it. The Hum Service may include features like vehicle navigation, diagnostic information, access to a Mechanics Hotline, reminders about where you parked, tips for safer driving, vehicle-location assistance, consumer and travel discounts, roadside and emergency assistance, and a Wi-Fi hotspot. You can also enable a timer to help you remember how long your Vehicle has been parked for parking-meter management. Fix the device or refund. If there is any conflict between the information on the Website or Mobile App and the information provided by our affiliates, Service Partners, and third-party vendors, then the latter will govern with respect to these discounts. If you purchased Humx with device payments, you'll see an additional monthly device payment charge of $5. If all these error code messages were posting, how would I KNOW when I had a REAL problem. If your car has a problem, a hotline can connect you to a mechanic who will help to diagnose it. NOPE, not a darn thing. We do not provide customers information about why the System did or did not identify a particular situation or event as a crash. The necessary permissions on the smartphone required to receive all services may be updated from time to time. I was told I was receiving this great new device for free only to find out it was a $10 monthly charge. That was around 9/21/19. This Service Feature can send information such as battery level, alternator value, and coolant temperature. The tier of Hum Service you select, as well as your account privileges, will determine whether certain enhanced location features are available to you and your Family members. Hum’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S RULES FOR CONSUMER DISPUTES OR THE BBB'S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. Two year subscription may be required for How does Hum by Verizon transmit data? It's easy to see if your vehicle is compatible with Hum by Verizon: Get Hum by Verizon now at VerizonWireless.com. Two year subscription may be required for Hum + and Hum ×, in which case you may cancel the service for any reason within 14 days of activation.Beginning day 15, early termination fee of up to $120 for Hum + /$175 for Hum x applies. If required by law, we will notify you in advance of any such changes. If the System is removed from the Vehicle (or was not properly installed initially or is otherwise inoperable), we will be unable to track your Vehicle's location. You cannot assign this Agreement (or any portion thereof) without our written consent and any attempted assignment without our written consent is null and void. New activations may be subject to credit review. It said that my battery was low. Your smartphone must be powered on and properly functioning for the Crash Response feature to work. If (1) you purchase or receive Hum equipment through a retail sales channel other than us, Verizon Wireless, or a Verizon Wireless Authorized Retailer and (2) you activate the Service, then you will also be a subscriber of the Service and will be our customer with respect to the Service. Signature Motor Club may elect to not renew your roadside assistance subscription for any reason by providing a minimum 60 days' written notice prior to your renewal date. WE CANNOT ACCEPT YOUR RETURN OF HUM EQUIPMENT THAT YOU PURCHASED THROUGH ANOTHER RETAILER OR A DIFFERENT SALES CHANNEL. Place an order online or on the My Verizon app and select the pickup option available. The first week of December on my way to work, the Hum keeps beeping. CRASH DETECTION (Hum Essentials): The Hum Essentials Service will periodically access and collect information about your smartphone and driving activity that can be detected by the smartphone, including your location, the use and movement of the smartphone, the speed of your motor vehicle, etc., in order to provide real-world services such as Crash Response and Roadside Assistance. Your Vehicle must have a working electrical system for the Hum+ or Humx Systems and many aspects of the Service to operate properly. We, our affiliates and our Service Partners are not responsible for any Service or the System's failures, interruptions, delays or impairments due to these causes, and you are not eligible for any credit or refund (whole or partial) as a result (except to the extent otherwise set forth in this Agreement). Visit the Hum Products page on Hum.com for a comparison chart. We will provide technical and other support for your setup of Google Assistant with your Hum Account. PLEASE BE AWARE THAT A CANCELLATION EMAIL WILL BE SENT BY US AS PART OF THE CANCELLATION PROCESS. When you enable the Mobile App to collect this information (including trip locations and distances, braking, acceleration, speed, cornering, and/or your use of your smartphone while driving), the Mobile App provides you certain Service Features. And another thing is they tell you they are recording your phone call but guess what, you're not allowed to record them. I personally thought it was a waste of money. If you only have the Mobile app, you will not receive the Service features included with a paid subscription. Every time I deleted them, new code error messages appeared. IT IS YOUR RESPONSIBILITY TO NOTIFY EVERYONE WHO USES OR OCCUPIES YOUR VEHICLE THAT LOCATION FEATURE(S) ARE ACTIVE AND ALLOW YOU TO ACCESS INFORMATION ABOUT THE VEHICLE, INCLUDING ITS LOCATION AND DRIVING HISTORY. IF THAT ARBITRATION PROCEEDS, WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER, AS WELL AS FOR ANY APPEAL TO A PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION AWARD IS APPEALABLE UNDER THIS AGREEMENT). So the next day we go down there and I tell them to take it out of her car and get rid of it because she has no need for it and doesn't even know what it was when they gave it to her. Hum is a big rip off. HELLO! Start by setting up your smart device by following the steps provided by the device. I was able to get it started and made it home. The vehicle’s Safety Score is based on the frequency of both safe and unsafe driving behaviors and is based ONLY on information detected from your vehicle. All open source software contained in this product is distributed WITHOUT ANY WARRANTY. Roadside Assistance is available to you with a paid Hum Essential's, Hum+, or Humx subscription in any vehicle you are present with at the time you request assistance, based on the mobile phone number associated with your account. With a shared plan, your Wi-Fi hot spot data will draw from your monthly data allowance. However, you or a Family member can share phone location by sending a separate invite via the Location Sharing feature. All Rights Reserved. Please sign in again to continue. I will be going into Verizon and trying to cancel hum. NumberShare for Humx allows you and your Family members to use the Humx Speaker to place calls to three favorite contacts ("Hum Contacts") from your smartphone's phone number, and to receive all calls from your smartphone's phone number, even if you don't have your smartphone with you. They maintained that I was past the 14-day period by 1 day; and for that, I would be charged $120 to cancel my contract. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Hum services. PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. We also use mobile device location information for navigation, roadside assistance, to provide you with local discounts, and for the app’s group location feature. To get directions from your current location to your Vehicle's location using the Parking Locator Service Feature for Hum+ and Humx, you must have a paid subscription and you must download the Mobile App to your smartphone. RESPONSIBILITY FOR CORPORATE SUBSCRIBERS: If you are an employer, you can authorize employees ("Corporate Subscribers") to use the Service. Standard text messaging rates will apply if you elect to receive text messages from us. LIMITATIONS OF THE SERVICE: Then the one in my husband's truck stopped working and just beeps, called tech support. if Hum detects a crash, use hands-free Bluetooth® calling, DO NOT ALLOW THE SPEAKER CORD TO HANG FROM THE SPEAKER WHILE YOU ARE DRIVING. (5) WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. He had the nerve to tell me he considered my case closed since I accepted a monetary fix. For as long as you continuously have a subscription to the Service, if we determine that the System needs to be replaced, we will replace the System with equipment that will be capable of providing substantially the same services (which may be refurbished or new, in our discretion). They do not work properly and have started messing up our truck. If you have a speaker and your speaker is not charged when the system detects a crash, we will connect you with our emergency assistance team via an inbound call to the smartphone you designate as your Primary Driver Contact number in the Mobile App. SUBSCRIPTION FEE: For Hum+ or Humx, We charge fees for the Service ("Subscription Fee" or "Subscription Fees") on a monthly basis. Save yourself the headache and the money! Such investigations are for law enforcement to conduct. But, if you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth ® calling, and to have Hum Customer Service just a push of a button away. LIMITATION OF LIABILITY: Other than as set forth elsewhere in this Agreement, You and Verizon Telematics both agree to limit claims against each other for damages or other monetary relief to direct damages. By using the Hum Essentials Service in a motor vehicle, you represent and warrant that you are the driver and have consented, or that have obtained consent from the driver, to use the Crash Response features and to allow them to access and collect such information. The OBD is removed and the engine runs better without it. Hum information may also be shared with third parties in a way that does not identify you personally. So, unlike most people on this website that shared accident alerts on vehicles that were clearly never damaged we have the exact opposite problem. For Hum Essentials, We charge Subscription Fees on either a monthly or yearly basis. car’s OBD-II port, go to. from Verizon Wireless. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. Do yourself a huge favor and do not consider or purchase any Hum by Verizon products you will be extremely disappointed. This limitation and waiver will apply regardless of the theory of liability. The Hum OBD Reader plugs into your car’s OBD-II port. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. When I complained about this, they offered me a credit LESS TERMINATION FEE. If you have such a Vehicle, you will not have access to such information through the Mobile App or Website. I was shocked when they told me an alarm company sent them a notification that my caravan was in a crash. How do I change the order of the NumberShare contacts on my Hum, Put the Hum Speaker’s hands-free on/off button in the. Some models of Hum include a Bluetooth® Speaker that allows This was very concerning. OWNERSHIP/CONFIDENTIALITY: All information and software provided by us through the Service, including the Mobile App, is and will remain our sole and exclusive property.

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